ORDER PROCESS
Murlong Cres ships from Drammen, Norway. Orders are processed Monday-Friday only (excluding major holidays). Normally the order will be packed and shipped within 24 hours. If your order is made-to-order, please allow 7-21 business days for your order to be processed and packed prior to shipping (this will be stated in the product description).
Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization, stock availability, and/or delays due to customs. Murlong Cres delivers worldwide. Please allow 24 hours for your tracking number & shipping label to update.
PRE ORDER
For items listed as pre order, please expect delivery within the delivery date window stated on the product description. For more information on your pre order, please inquire at hello@murlongcres.com.
DRAMMEN PICK UP
Orders are available for local Drammen pick up from the Murlong Cres Studio in Drammen. Our Pick up option is only available from Monday - Friday from 10:30am - 6:00pm. Saturday and Sunday pick up is not available. Email us at hello@murlongcres.com to arrange your pick up. Please allow 7-21 days for us to prepare your order. You will receive an email confirmation when your order is ready for pickup. Please sign up for text messages notifications at checkout and you'll receive a text when your order is ready for pick up. Address is released when order is placed. No delivery options available.
NORWAY SHIPPING
All domestic orders and shipments placed with us online will be processed and shipped via Bring. Delivery takes 2-3 business days.
NORWAY SHIPPING COSTS
Domestic Norway orders will be shipped via Bring. To estimate shipping fees select state and zip code upon checkout. Murlong Cres is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
P.O. BOXES
Please note that DHL is unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.
INTERNATIONAL SHIPPING
International orders are orders shipped to countries other than the U.S. International orders will be shipped via DHL Express shipping . We do not offer any quicker expedited shipping for international orders other than DHL Express. DHL typically takes 2-5 business days to arrive. Shipping costs and times vary with shipping location. Murlong Cres is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
TAXES & DUTIES
Orders that are designated for shipment to countries outside of the Norway may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Regulations for import duties and taxes vary by country and we are unable to control these costs or predict their amount. If you refuse a shipment from Murlong Cres, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Murlong Cres.
INTERNATIONAL COSTS
To estimate shipping fees select country, state and zip code upon checkout. Shipping costs provided at checkout do not include any import duties and taxes. All orders are shipped as Delivery Duty Unpaid (DDU) and the customer will be responsible for payment of these costs upon delivery or your order. See section “TAXES & DUTIES” for more information.