WORLDWIDE SHIPPING WITH DHL

RETURN POLICY

If you want to make a return, please contact us at murlongcres@gmail.com first.

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

TO BE ELIGIBLE FOR RETURNS:

- Items must be returned in new & unused condition, with all original packaging and tags attached including our "DO NOT REMOVE" hangtag. 
- We cannot refund or take returns on clothing that has been worn or used.
- We strictly do not accept returns that have been worn for press and styling purposes including photoshoots.
- Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund.
- Initial shipping charges cannot be refunded.
- We do not accept returns/exchanges on custom made items.

You will be responsible for paying for your own shipping costs for returning your item, unless explicitly agreed otherwise. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless you explicitly qualified for free returns.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over NOK 500, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Murlong Cres reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.

 

STORE CREDIT

We happily issue store credit in the form of a gift certificate. Simply use your unique gift certificate code for payment at checkout on your next order with us! Store credit does not expire. 

EXCHANGES

We will accommodate an exchange for items purchased on www.murlongcres.com in the same style in a different size. Exchanges are only processed upon receipt of returned item and are based on stock availability. Made-to-order garments can not be exchanged. Both domestic and international customers interested in an exchange must cover return shipping costs and shipping cost of the new item. A maximum of one exchange per item will be allowed.

Once the exchange item is received to the Murlong Cres studio, we will send out your exchange request as soon as possible while notifying you with new tracking. Murlong Cres does not cover exchange shipping free.

 

INTERNATIONAL RETURNS

We do not provide shipping labels for international returns or exchanges returning back to Murlong Cres. International customers interested in a return for refund or exchange must cover return shipping costs (made-to-order items are not eligible for a refund or exchange). Murlong Cres is not responsible for lost and/or stolen return packages. For more information on making an international return please email hello@murlongcres.com. 

 

DEFECTIVE ITEMS

If an item is received damaged or defective, please contact customer service immediately at hello@murlongcres.com.

 

RETURNED TO SENDER / REFUSED PACKAGES

Orders refused or deemed undeliverable by either Bring or DHL will be returned to our warehouse. We will contact the customer via email and phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.