RETURN POLICY

We offer returns for either store credit, or an exchange for a different size. If you would like to return or exchange an item purchased on www.murlongcres.com, please send us a request for a return request within 7 days of delivery date. The request can be emailed to hello@murlongcres.com. All returns must be shipped back to us within 7 days of the request approval.

- Items must be returned in new & unused condition, with all original packaging and tags attached. 

- We cannot issue store credit or take returns on clothing that has been worn or used.

- We strictly do not accept returns that have been worn for press and styling purposes including photoshoots.

- We do not accept returns if you have ordered a custom item (ex. custom length, custom size etc.)

- Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund.

- Initial shipping charges cannot be refunded.

- All accessories under 300NOK are final sale and not eligible for return or exchange.

- We do not accept returns/exchanges on made-to-order items.

- Murlong Cres reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.

 

STORE CREDIT

We happily issue store credit in the form of a gift certificate. Simply use your unique gift certificate code for payment at checkout on your next order with us! Store credit does not expire. 

EXCHANGES

We will accommodate an exchange for items purchased on www.murlongcres.com in the same style in a different size. Exchanges are only processed upon receipt of returned item and are based on stock availability. We usually do not hold any stock on made-to-order garments. We will not produce a new item in another size for an exchange. Bot domestic and international customers interested in an exchange must cover return shipping costs and shipping cost of the new item. A maximum of one exchange per item will be allowed.

Once the exchange item is received to the Murlong Cres studio, we will send out your exchange request as soon as possible while notifying you with new tracking. Murlong Cres does not cover exchange shipping free.

 

INTERNATIONAL RETURNS

We do not provide shipping labels for international returns or exchanges returning back to Murlong Cres. International customers interested in a return for store credit or exchange must cover return shipping costs. Murlong Cres is not responsible for lost and/or stolen return packages. For more information on making an international return please email hello@murlongcres.com.com. 

 

DEFECTIVE ITEMS

If an item is received damaged or defective, please contact customer service immediately at hello@murlongcres.com.

 

RETURNED TO SENDER / REFUSED PACKAGES

Orders refused or deemed undeliverable by either Bring or DHL will be returned to our warehouse. We will contact the customer via email and phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.