Personalized Embroidered Pillowcase

• We ship worldwide from our 3PL, Monday to Friday (excluding public holidays).
  
• Orders are processed and packed within 1–3 business days before they are dispatched.
  
• Delivery times vary by destination and courier; estimated delivery time is shown at checkout.
  
• Tracking information is provided within 24 hours after your order has been shipped.
  

Shipping Methods

Norway: Bring

USA, UK, Canada, Singapore & Rest of World: DHL Express

Shipping costs are calculated at checkout based on your location.

Duties and Taxes

We ship DDP (Delivered Duties Paid) to most countries, meaning duties and taxes are included at checkout when applicable. If DDP is not available for your region, local duties and taxes may be charged upon import.

Additional Information

• Delivery estimates do not include potential delays such as payment processing, stock availability, or customs clearance.
  
• A tracking link will be sent once your order has been dispatched so you can follow the shipment until delivery.

Returns

We want you to love what you ordered. If something isn’t right, we’ll do our best to help.

Norwegian Orders

You can return any item within 14 days of delivery, as long as it is unworn, unwashed, unaltered, and returned with original tags and packaging intact.

Refunds are processed back to your original payment method once we have received and inspected the return.

International Orders

For international orders, we do not offer refunds. Returns are accepted for store credit only.

International customers can return items within 14 days of delivery, as long as the item is unworn, unwashed, unaltered, and returned with original tags and packaging intact.

Please note that any original shipping costs, return shipping costs, duties, taxes, or import fees are not refunded or included in the store credit.

How to Return

Fill in the return form, pack the item securely, and ship it back to us. Return shipping costs may apply unless the item is faulty or incorrect.

Need a Different Size?

For the fastest solution, please place a new order for the size you want and return the original item according to the return policy for your location.

Wrong or Damaged Item

If you received the wrong item or your item arrived damaged, please contact us straight away and we’ll help resolve it.

Tailored pieces cannot be returned. Pieces made in Norway can be tailored for you – but once a piece has been custom-tailored, it is considered final sale and cannot be returned or exchanged.

At Murlong Cres, we take pride in offering our customers high-quality garments that are ethically produced. We believe in transparency, and that's why we want to introduce you to our factory in Zhejiang, China.

Our factory is a small, family-owned business with just 100 employees. We chose this factory because of its high ethical standards and safe, fulfilling work environment for its employees. The factory has obtained the 'Standard Social Report’ certificate, which is an internationally recognized certification that ensures that a high ethical working standard is met.

We care about the people who make our clothes and the impact our production process has on the environment. That's why we chose to work with a factory that provides fair wages and benefits to its workers. Our employees receive a wage 15-20% higher than the local average.