Returns and Exchanges Policy

All Norwegian returns and exchanges must be processed through our Returns Portal. A prepaid return label will be provided.

Return Window

All returns must be initiated within 14 days of receiving your order.

Requests submitted after this period will not be accepted.

Exchanges

• No processing fees apply.
  
• Return shipping is free.

Store Credit

If you choose store credit, we will cover both original shipping cost and return shipping cost on your original order. You will receive full store credit for the value of the item(s).

Refunds

• A 200 NOK return label fee will be deducted from your refund.
• Original shipping costs are non-refundable.
• The refund will be issued within 30 business days after we have received your return.

Please note: We do not offer refunds on orders shipped outside Norway. International returns are eligible for store credit only.

Customers outside Norway are responsible for arranging and paying for return shipping. We strongly recommend using a tracked shipping service, as items lost in transit remain the customer's responsibility.

To initiate a return, international customers must contact our customer service team at hello@murlongcres.com within 14 days of receiving their order. International returns cannot be registered through our return portal.

Once your return has been shipped, you must email your tracking number to our customer service team. Returns shipped without a valid tracking number may not be eligible for store credit.

Return Window

International customers must notify us of their intention to return an item within 14 days of receiving their order and ship the return within this same 14-day period. Requests made after this period will not be accepted.

Exchanges

We do not offer exchanges for international orders.

Store Credit

For customers outside Norway, we offer store credit only.

When choosing store credit:

• You will receive store credit for the value of the returned item(s), minus the original shipping cost.
• We will cover any duties and taxes paid on your original order.
• Store credit will be issued once your return has been received, inspected, and approved.

Duties & Taxes

All duties and taxes are included in the price of international orders at checkout.

If you choose store credit, Murlong Cres will absorb the cost of duties and taxes paid on your original order.

Original shipping charges are non-refundable.

We take great pride in the quality of our garments, but if you receive an item that is faulty or incorrect, we’re here to help.

Please email our customer service team at hello@murlongcres.com as soon as possible, ideally within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos if relevant.

Our team will assist you in resolving the issue as quickly as possible.

All returned items must be in their original condition — unworn, unwashed, and free from any signs of wear.

Garments must be returned with all original tags attached and in their original packaging. Items must not carry any scent of perfume, deodorant, smoke, or detergent, and must be free from makeup marks, stains, pet hair, or other traces of use.

We kindly ask that you take care when trying on your garment, as all returns are carefully inspected upon arrival.

Items that do not meet these requirements will not be accepted and will be sent back to the customer at their expense.