Returns and Exchanges Policy

All Norwegian returns and exchanges must be processed through our Returns Portal. A prepaid return label will be provided.

Return Window

All returns must be initiated within 14 days of receiving your order.

Requests submitted after this period will not be accepted.

Exchanges

• No processing fees apply.
  
• Return shipping is free.

Store Credit

If you choose store credit, we will cover both original shipping cost and return shipping cost on your original order. You will receive full store credit for the value of the item(s).

Refunds

• A 200 NOK return label fee will be deducted from your refund.
• Original shipping costs are non-refundable.
• The refund will be issued within 30 days after we have received your return.

Customers outside Norway are responsible for arranging return shipping at their own cost.

We strongly recommend using a traceable shipping method, as parcels lost in transit remain the customer’s responsibility.

Before returning your item, please registrer your return in our return portal to receive detailed return instructions.

Return Window

All returns must be initiated within 14 days of receiving your order.

Requests submitted after this period will not be accepted.

Exchanges

• We don't offer international exchanges.
  

Store Credit

If you choose store credit, we will cover all duties and taxes paid on your original order. You will receive full store credit for the value of the item(s), minus the original shipping cost.

Refunds

• Customers are responsible for return shipping costs.
• Duties and taxes included in your original international order will be deducted from the refund amount.
• Original shipping costs are non-refundable.
• The refund will be issued within 30 days after we have received your return.
  

Duties & Taxes

All duties and taxes are included in the price of international orders at checkout.

In the case of a refund, duties and taxes paid on your original order will be deducted from your refund.

If store credit is selected instead of a refund, we will cover the duties and taxes on your behalf.

We take great pride in the quality of our garments, but if you receive an item that is faulty or incorrect, we’re here to help.

Please email our customer service team at hello@murlongcres.com as soon as possible, ideally within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos if relevant.

Our team will assist you in resolving the issue as quickly as possible.

All returned items must be in their original condition — unworn, unwashed, and free from any signs of wear.

Garments must be returned with all original tags attached and in their original packaging. Items must not carry any scent of perfume, deodorant, smoke, or detergent, and must be free from makeup marks, stains, pet hair, or other traces of use.

We kindly ask that you take care when trying on your garment, as all returns are carefully inspected upon arrival.

Items that do not meet these requirements will not be accepted and will be sent back to the customer at their expense.