Returns and Exchanges Policy

All Norwegian returns and exchanges must be processed through our Returns Portal. A prepaid return label will be provided.

Return Window

All returns must be initiated within 14 days of receiving your order.

Requests submitted after this period will not be accepted.

Exchanges

• No processing fees apply.
  
• Return shipping is free.

Store Credit

If you choose store credit, we will cover both original shipping cost and return shipping cost on your original order. You will receive full store credit for the value of the item(s).

Refunds

• A 200 NOK return label fee will be deducted from your refund.
• Original shipping costs are non-refundable.
• The refund will be issued within 30 business days after we have received your return.

International Customers

For orders shipped outside norway, the following conditions apply:

• We do not offer refunds on international returns.
• Eligible returns are issued as store credit only.
• Customers are responsible for return shipping costs.
• We strongly recommend using a tracked shipping service, as we are not responsible for lost return parcels.

To initiate a return, international customers must contact our customer service team at hello@murlongcres.com within 14 days of receiving their order. International returns cannot be registered through our return portal.

Once the return has been shipped, tracking details must be emailed to customer service. Returns without valid tracking may not be eligible for store credit.

Sale Items

All sale items are subject to the following conditions:

Norway customers:
Sale items are covered by the statutory 14-day right of withdrawal (angrerett). Items may be returned for a refund provided they are unused, unworn, and in original condition.

International customers:
All sale items are final sale and cannot be returned, refunded, or exchanged, unless faulty or where required by applicable local law.

Return Window

All eligible customers must notify us of their intention to return an item within 14 days of receiving their order and ship the return within the same 14-day period. Requests made after this period will not be accepted.

Store Credit (International Returns Only)

Where eligible:

• Store credit is issued for the value of returned item(s), minus original shipping costs.
• Store credit is issued once the return has been received, inspected, and approved.

Duties & Taxes

All duties and taxes are included in the price of international orders at checkout.

For international returns where store credit is issued, duties and taxes paid on the original order may be absorbed by us at our discretion.

Original shipping charges are non-refundable.

We take great pride in the quality of our garments, but if you receive an item that is faulty or incorrect, we’re here to help.

Please email our customer service team at hello@murlongcres.com as soon as possible, ideally within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos if relevant.

Our team will assist you in resolving the issue as quickly as possible.

All returned items must be in their original condition — unworn, unwashed, and free from any signs of wear.

Garments must be returned with all original tags attached and in their original packaging. Items must not carry any scent of perfume, deodorant, smoke, or detergent, and must be free from makeup marks, stains, pet hair, or other traces of use.

We kindly ask that you take care when trying on your garment, as all returns are carefully inspected upon arrival.

Items that do not meet these requirements will not be accepted and will be sent back to the customer at their expense.