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Returns and Exchanges Policy

We sincerely hope you love your Murlong Cres items. However, if you need to make a return or exchange, please review the following guidelines:

Returns

  • Initiate and Ship:
    Begin your return and ship the item within 14 days of receiving your order. To start your return, click here.

  • Condition Requirements:
    Items must be unused, with all safety tags intact, and in their original packaging.

  • Refunds:

    • Returns are refunded to the original payment method.

    • Shipping Costs:

      • Murlong Cres does not cover return shipping costs.
      • If you choose to be refunded, the shipping cost will be deducted from your refund based on the following rates:
        • Norway: 100 NOK
        • Rest of Scandinavia: 200 NOK
        • Rest of Europe: 350 NOK
        • USA: 400 NOK
        • Asia/Oceania: 600 NOK
      • Store Credit Option: If you choose store credit instead of a refund, Murlong Cres will cover the return shipping cost.

    • Refund Processing: Refunds are processed within 14 business days after receipt. Timing depends on Shopify and your bank's processing times.

    • Sale Items: Please note that sale items are final sale for international customers and cannot be returned or exchanged. For Norwegian customers, sale items are subject to the 14-day right of withdrawal in accordance with Norwegian consumer law. Items must be returned unused, with all safety tags intact, and in their original packaging.

    • Non-Refundable Fees: International duties, taxes, and original shipping costs are non-refundable.

Exchanges

  • Norway Only:
    At this time, we only offer exchanges for customers in Norway. International customers must return the item and place a new order if they wish to change the size or style.

  • Initiate and Ship:
    Start your exchange and ship the item within 14 days of receiving your order. To start your exchange, click here.

  • Condition Requirements:
    Items must be unworn, with all security ribbons and labels intact.

  • Processing Time:
    Exchanges are processed within 2–3 business days, plus additional delivery time.

  • Shipping Costs:

    • For customers in Norway, Murlong Cres does not cover the cost of shipping for exchanges back to our warehouse.
    • However, we are pleased to cover the shipping cost to send the exchanged item back to you.

Need Assistance?

If you have any questions, our customer service team is here to help!

Please Note: Sending multiple emails regarding the same inquiry may delay our response time, as it pushes your inquiry further down the queue. Additionally, reaching out to us on other platforms, such as social media, will not expedite the process. Our social media team does not handle customer service inquiries.

We kindly ask for your patience as our dedicated customer service team works to respond to your email as quickly as possible. Thank you for understanding!