Shipping & Delivery
Order Process
Murlong Cres ships orders from our 3PL Monday through Friday (excluding major holidays). Please allow 1-3 business days for your order to be processed and packed before shipping. Delivery times depend on the courier and destination and are provided as a guideline only. They do not account for possible delays due to payment authorization, stock availability, or customs. Murlong Cres delivers worldwide. Please allow 24 hours for your tracking number and shipping label to update.
Shipping
| Location | Service | Cost | Delivery Time |
|---|---|---|---|
| Norway | Bring | Calculate at checkout | 1-3 business days |
| USA | DHL Express | Calculated at checkout | 3-5 business days |
| United Kingdom | DHL Express | Calculated at checkout | 3-5 business days |
| Canada | DHL Express | Calculated at checkout | 3-5 business days |
| Singapore | DHL Express | Calculated at checkout | 3-5 business days |
| Rest of World | DHL Express | Calculated at checkout | 3-8 business days |
Please note that the above delivery times are estimates only.
Pre-Order
For pre-order items, please expect delivery within the timeframe stated in the product description. For more information, contact us at hello@murlongcres.com.
Domestic Shipping
All domestic orders are shipped via Bring and take 1-3 business days, pending payment authorization and verification.
Shipping Costs
Shipping costs are calculated at checkout.
International Shipping
All international orders are shipped via DHL, with delivery taking 2-10 business days depending on the destination. We ship DDP (delivery duties paid) to all countries.
Taxes & Duties
We ship DDP (delivery duties paid) to all countries. Please note that taxes and duties are non-refundable in the event of a return.
Refusal of Payment for Customs Fees
If a shipment from Murlong Cres is refused, you will be responsible for the initial shipping costs, any incurred import fees, and return shipping expenses. In some cases, the shipping carrier may deem the package abandoned, leading to its disposal. Such orders will not be eligible for a refund.
If you have any further questions or need assistance, please contact our customer support team. Your satisfaction is our priority, and we are here to help.