Shipping & Delivery
ORDER PROCESS
Murlong Cres ships orders from our 3PL Monday-Friday only (excluding major holidays). Please allow 1-3 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization, stock availability, and/or delays due to customs. Murlong Cres delivers worldwide. Please allow 24 hours for your tracking number & shipping label to update.
SHIPPING
LOCATION |
SERVICE |
COST |
DELIVERY |
Norway |
Bring |
Free |
1-3 business days |
USA |
DHL Express |
Free |
3 - 5 business days |
United Kingdom |
DHL Express |
Free |
3 - 5 business days |
Canada |
DHL Express |
Free |
3 - 5 business days |
Singapore |
DHL Express |
Free |
3 - 5 business days |
Rest Of World |
DHL Express |
Free |
3 - 8 business days |
Please note that the above delivery times are a best estimate only.
PRE-ORDER
For items listed as pre order, please expect delivery within the delivery date window stated on the product description. For more information on your pre order, please inquire at hello@murlongcres.com or text us at +47 902 74 076.
DOMESTIC SHIPPING
All domestic orders and shipments placed with us online will be processed and shipped via Bring. Delivery takes 2-3 business days, pending payment authorization and verification.
SHIPPING COSTS
Shipping cost will be calculated at checkout.
INTERNATIONAL SHIPPING
All international orders and shipments placed with us online will be processed and shipped via DHL or FedEx. Delivery takes 2-10 business days depending on delivery destination. Starting on December 20th 2023, we implemented a new policy where we charge and cover import duties and taxes on behalf of our customers. However, it's essential to understand that if you placed your order before this date, our policy regarding import taxes and duties was different, and they were not covered by us.
TAXES & DUTIES
Starting on December 20th, we implemented a new policy where we charge and cover import duties and taxes on behalf of our customers. However, it's essential to understand that if you placed your order before this date, our policy regarding import taxes and duties was different, and they were not covered by us. This adjustment is aimed at providing a more seamless and hassle-free shopping experience for our valued customers.
If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority, and we are here to assist you in any way we can.
Taxes and duties are non-refundable in the event of a return.
REFUSAL OF PAYMENT FOR CUSTOMS FEES
When a shipment from Murlong Cres is refused, you will be responsible for the initial shipping costs, any incurred import fees, and the return shipping expenses. Please note that in certain instances, the shipping carrier might deem the package as abandoned, leading to it being disposed of. Consequently, such orders won't be eligible for a refund.