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Frequently Asked Questions
Order
Unfortunately, information such as address, name, telephone number and other information cannot be adjusted after the order has been confirmed. The order is confirmed as soon as you have completed your purchase. Always make sure that the information you provide at checkout is correct before you complete the order.
Please note, that it is not possible to change or add products to an order once the purchase has been made.
You should receive an order confirmation by email to the address that you provided at checkout. It will reach you inbox shortly after you have completed your purchase. Please check the spam folder if you do not get the email within a few minutes.
Still no email? Please contact out customer care team for further assistance.
A pre-order is an order placed for an item which has not yet arrived, however, an allocation for stock is available for purchase. It is the customers responsibility to read and understand these terms and conditions of the pre-order process.
When you pre-order an item from Murlong Cres it is reserved exclusively for you. Your card is charged when the order is placed so your garment can be dispatched once available.
We do our best to specify on the product page when a pre-order item will arrive but these dates are an estimation and the garment can sometimes become available before or after the advised date. If you have additional garments included in the order with your pre-order item, your full order will be sent after the arrival date of your pre-ordered item.
Shipping
All orders are shipped from Drammen, Norway.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
See estimated shipping times HERE.
International taxes & duties
We process all orders in NOK (Norwegian Krone), and during the checkout process, you will be billed using the latest exchange rates. Please be aware that orders shipped outside Norway may be subject to local taxes, customs duties, and other fees imposed by the destination country.
Starting on December 20th 2023, we implemented a new policy where we charge and cover import duties and taxes on behalf of our customers. However, it's essential to understand that if you placed your order before this date, our policy regarding import taxes and duties was different, and they were not covered by us. Import duties and taxes are non-refundable.
If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority, and we are here to assist you in any way we can.
Returns & Exchanges
You are always welcome to make a return within 14 days after receiving your order. All products must be returned in unused condition, with all labels still intact and packed in the original Murlong Cres packaging.
You can read our full return & exchange policy HERE.
If you are based in Norway we offer one (1) free exchange per order. If you wish to make a second exchange, we will not cover the shipping costs.
We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be rejected and returned back to you.
You can read our full return & exchange policy HERE.