Our shop is only open once every second week (usually Sunday), and will be closed again as soon as we reach order capacity. As every item is handmade by Kaja Høglund, she can only accept a limited amount of orders at once in order to sew and send everything off to you within a reasonable time frame.
Form previous experience, Kaja can be fully booked within 15-60 minutes. If you don’t want to miss out on any shop openings, make sure to sign up to our newsletter. We will also be posting countdowns on Instagram so you can turn on a reminder to be notified 5 minutes before the next shop opening.
All our garments are handmade to order in small quantities and will take between 7-21 business days to create especially for you. Made-to-order means we only create a garment when it has been ordered by one of our customers.
As all garments are made to order, we unable to cancel the order at any time, provide a refund if you change your mind or if the item does not fit. Please visit the size chart to make sure you match yourself to your correct size. If unsure please email firstname.lastname@example.org with any questions.
Yes, we ship worldwide. Shipping costs will apply, and will be added at checkout. Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.
Every item is handmade by Kaja once it has been ordered and paid for in full by the customer. Please allow 7-21 business days for the making and delivery of your item. This can differ depending on order demand at the time and which country you are ordering from.
Murlong Cres is not responsible for any delays with packages once sent.
We use Bring for orders in Norway, and DHL for the rest of the world.
Norway/Scandinavia: 1-4 days once posted.
Europe: 2-5 days once posted.
Rest of the world: 3-7 days once posted.
Keep in mind that due to COVID-19, shipping may be delayed.
Our packaging products are eco-friendly so your unboxing experience isn’t tarnished by excessive amounts of non-recyclable plastic. Every item is packaged in cardboard boxes, wrapped in tissue paper printed with soy ink and sealed with an eco-friendly sticker.
We offer returns for either store credit, or an exchange for a different size (if we hold any stock of the item). If you would like to return or exchange an item purchased on www.murlongcres.com, please send us a request for a return authorization within 30 days of delivery date. The request can be emailed to email@example.com. All returns must be shipped back to us within 7 days of the request approval.