Personalized Embroidered Pillowcase

• We ship worldwide from our 3PL, Monday to Friday (excluding public holidays).
  
• Orders are processed and packed within 1–3 business days before they are dispatched.
  
• Delivery times vary by destination and courier; estimated delivery time is shown at checkout.
  
• Tracking information is provided within 24 hours after your order has been shipped.
  

Shipping Methods

Norway: Bring

USA, UK, Canada, Singapore & Rest of World: DHL Express

Shipping costs are calculated at checkout based on your location.

Duties and Taxes

We ship DDP (Delivered Duties Paid) to most countries, meaning duties and taxes are included at checkout when applicable. If DDP is not available for your region, local duties and taxes may be charged upon import.

Additional Information

• Delivery estimates do not include potential delays such as payment processing, stock availability, or customs clearance.
  
• A tracking link will be sent once your order has been dispatched so you can follow the shipment until delivery.

• You have the right to return or exchange items within a given return window (as specified at purchase).
  
• Returns must meet these conditions: item must be unused, unwashed, unaltered — with original tags and packaging intact.
  
• To return or exchange an item: include the return form, pack the item securely, and send it using a valid shipping method (return shipping cost may apply unless otherwise stated).
  
• Once the return is received and inspected, refund will be processed to the original payment method. Processing and refund timing depends on warehouse handling time.
  
• Exchanges or size changes are handled as a new order — when returning the original item, you can place a new order for the desired size instead of a direct exchange.
  

Additional Notes

• If the item is defective, damaged, or incorrect upon receipt — contact customer service immediately for a free return or exchange (as per our defect policy).
  
• Return or exchange costs, if not covered by us, may be the customer’s responsibility (unless otherwise stated).
  
• Please ensure accurate and correct address information — returns sent to incomplete or wrong addresses may be rejected.

At Murlong Cres, we take pride in offering our customers high-quality garments that are ethically produced. We believe in transparency, and that's why we want to introduce you to our factory in Zhejiang, China.

Our factory is a small, family-owned business with just 100 employees. We chose this factory because of its high ethical standards and safe, fulfilling work environment for its employees. The factory has obtained the 'Standard Social Report’ certificate, which is an internationally recognized certification that ensures that a high ethical working standard is met.

We care about the people who make our clothes and the impact our production process has on the environment. That's why we chose to work with a factory that provides fair wages and benefits to its workers. Our employees receive a wage 15-20% higher than the local average.