Murlong Cres ships orders from our 3PL Monday-Friday only (excluding major holidays). Please allow 1-3 business days for your order to be processed and packed prior to shipping.

Orders that are designated for shipment to countries outside of Norway may be subject to local taxes, customs, duties, and fees levied by the destination country.

Beginning on December 20th, 2023, we will be shipping all orders DDP (Delivery Duties Paid), which means that we will take care of any applicable duties and fees on your behalf. This adjustment is aimed at providing a more seamless and hassle-free shopping experience for our valued customers.

We sincerely hope you love your Murlong Cres items. However, if you need to make a return, please review the following guidelines:

• Initiate and ship your return within 14 working days from receiving your order. You have a 14-day right of withdrawal.
• Items must be unused, with safety tags intact and in original packaging.
• Returns are refunded to the original payment method or issued as store credit.
  

We are delighted to provide free worldwide shipping to all our customers. However, as a small business, we find ourselves unable to cover the cost of returns. Below, you’ll find an estimated breakdown of return shipping costs from various regions around the globe. Return labels will be generated in our returns portal, and the cost will be deducted from your refund.

Estimated return costs:

• Norway: 79 NOK / 7 USD / 7 EUR
• Rest of Europe: 300-400 NOK / 29-37 USD / 27-35 EUR
• Australia: 500-600 NOK / 49-56 USD / 43-52 EUR
• Rest of the world: 300-400 NOK / 29-37 USD / 27-35 EUR
  

Nonetheless, should you opt for store credit over a refund, we are pleased to offer complimentary return shipping as a token of our appreciation.

Refund:

• After the refund is processed, please anticipate receiving it within 10 business days. The exact timing of the arrival is subject to Shopify and your bank's processing times.
• Kindly note that any international duties and taxes incurred are non-refundable. 
• Return shipping costs will be deducted from the refund amount.
  
  

Store Credit (Complimentary):

• After the return is processed, you will promptly receive the store credit code through our return portal.
• Store credit are complimentary, and there will be no deduction for the return label cost (we cover this expense).
• However, please be aware that any international duties and taxes incurred are non-refundable and will not be included in your store credit.